Return & Exchange Policy
All Sales Final. Exchanges only for defective merchandise, within 7 days, with original receipt. By completing your purchase you agree to this policy.
Tickets & Tours
Non-refundable. We will gladly reschedule your visit up to 24 hours before your scheduled date — just call (901) 720-0959 or email info@tigermanmuseum.org.
Apparel (T-shirts, hats, etc.)
Exchange only, within 7 days of purchase, with original receipt. Items must be unworn, with all tags attached, and free of odors (smoke, perfume, cologne), stains, and pet hair. Items returned in any other condition will be refused.
Books, Magazines, Posters & Prints
Final sale. No returns or exchanges — we cannot verify printed items were not read or copied.
Autographed, One-of-a-Kind & Personalized Items
Final sale. No returns or exchanges.
Sale, Clearance, or “Last One” Items
Final sale. No returns or exchanges.
Defective Merchandise
Manufacturer defects will be exchanged for the same item within 7 days of purchase, with original receipt. If we cannot replace a defective item, a refund will be issued to the original payment method, less any processing fees PayPal or Stripe does not refund.
Mailed Returns
Not accepted. All returns and exchanges are evaluated in person at 3217 Lucibill Rd, Memphis, TN 38116.